Fibre Optics Preparation Session

Fibre optics preparation

 

On Wednesday 18th June 2014 a group of part-time MCAST students following the 'Basics of Fibre Optics' course attended to a fibre optics preparation session taking place at Sliema as part of their on-field training.

The first part of the work involved measuring the power attenuation from the optical hub to the optical cabinet using power meters.
The second part was focussed on splicing both in the distribution point fixed high on private building façades and also in the gear buried under the public kerb.

The work, part of the preparations that will lead to the launching of (FTTH) fibre-to-the-home, was being performed by Tenovar. The qualified installers were very helpful as they guided the students and lecturers through the whole process answering all the questions.

MCAST IICT would like to thank Tenovar for their ongoing support in this field and for making this activity possible.

Customer Support Engineer Vacancy

Are you a team player, thinking ahead and have passion for gaming? Then you are the person we are looking for! So come and join our growing Customer Support Team based on the sunny island of Malta!

Main responsibilities

Do you have experience from service related work with customer contacts before and are a self-driven team player, fast learning and enthusiastic? Do you have computer skills and a willingness to learn more?

You may just be the person we seek.

You will at all-time professionally support our international customers with both technical as well as general queries and requests. 

You are our first point of contact to our customers and in this role you will:

  1. Professionally and accurately handle daily processing of customer enquiries by phone and email
  2. Monitor our technical environment and act on alerts
  3. Perform troubleshooting and provide technical support for all our products
  4. Communicate and coordinate information to customers
  5. Work closely with Account Management and other departments within the company for customer related queries and support requests

Minimum qualifications:

  1. Excellent English speaking, reading and writing skills
  2. Customer service oriented and a good commercial sense
  3. Ability to communicate clearly and concisely, both in written and verbal formats
  4. Ability to work under pressure and within deadlines
  5. Capable of working independently yet as part of a team
  6. Strong problem solving skills
  7. Approachable personality with professional customer/service focus
  8. Strong interpersonal skills

What's your background?

The ideal candidate has several years of working experience as a support engineer, application engineer or similar. Less technical experience could also be considered for the role if you have worked in a role/organization that mainly focused on technical support related issues.

Experience and understanding within these areas:

  1. Microsoft SQL server
  2. Linux
  3. ITIL

Experience and understanding within these areas are considered a plus:

  1. Web integration (WDSL/SOAP/HTML)
  2. Java

Who are you?

The most important characteristics to succeed in this role are to be service minded, to grasp and maintain focus on the big picture and to think ahead. You have excellent troubleshooting skills. You are analytical and not afraid to take the initiative. You are flexible, thorough and enjoy working in a fast paced, dynamic environment and willing to work shiftwork.

We look forward to your application in English including a cover letter in which you introduce yourself and tell us about your interest in the specific position.