Customer Care Representative – Technical Support (Full-Time/Part-Time) Vacancy

Are you tech savvy? Do you love connecting with people? We're looking for vibrant and energetic problem solvers who are looking to kick start their career or want a change!

Working at GO means that you will start benefiting from amazing benefits such as;

  • Health insurance
  • Free GO services
  • In-house gym
  • Wellbeing incentives
  • Child care subsidies
  • Education Sponsorships & Training bonds
  • Career Growth opportunities
  • Ongoing Learning & Development opportunities
  • Employee Discounts
  • Fun social events
  • Sports events & fitness sessions

We would prefer if you have the following requirements:

  • An O Level Standard of Education;
  • Technical qualification or experience;
  • Good English proficiency (spoken and written);
  • Strong communication and interpersonal skills;
  • Sharp problem-solving skills;
  • Strong team orientation;
  • Flexible to work shifts, including weekends.

It is also desirable that you possess:

  • ECDL certification or equivalent;
  • A positive attitude and a 'can-do' approach;
  • Excitement to work in a dynamic and fast-paced environment;
  • Enthusiasm for learning and personal development;
  • Prior experience in a customer service related role.

If this describes you, then this is a glimpse of what you'll be required to do:

  • Provide an excellent standard of service through telephone, online and e-mail support and ensure that customers’ expectations are met and exceeded.
  • Ensure that all technical problems are resolved speedily achieving high levels of first call resolution and customer satisfaction
  • Carrying out effective troubleshooting, following up of calls and logging of calls in the relevant systems when necessary
  • Be responsive and flexible to business and team needs, maintaining a professional approach at all times.
  • Regularly meet targets set by line management.
  • Corresponding with customers or enquirers via email, social media or any other platform according to company practices and as directed by policies that can be amended from time to time.
  • Report and provide continuous feedback to superiors on the progress of the operations to ensure that all activities. and their respective outcomes fall in line with the operational strategy of the company.
  • Be prepared to undergo training that enables the agent to up-skill him/herself to take technical support calls/duties as well.
  • Performing any other tasks as directed from time to time by line management.

For more information visit: https://go.talexio.com/jobs/16833/customer-care-representative-technical-support-full-time-part-time

 

Booking & Co – Backend Developer Vacancy

Booking & Co, home of addaJet and Abakus, are searching for Backend Developers to join their team.

Key responsibilities:

  • Building solutions at enterprise level
  • Unit and performance testing and validation of to ensure solution integrity
  • Interacting with business and technical teams to ensure effective communication
  • Working in an agile environment

Technical and professional experience:

  • Very strong C#.NET
  • SQL Azure
  • Azure Platform & Services
  • Web API 2 Framework
  • Experience using LINQ, Entity Framework & WCF services will be considered an asset

General Competency Requirements:

  • Be a team player and a demonstrate a sense of ownership
  • Strives to add value to our product and service offering
  • Be proactive and focused on key initiative
  • Strong communication skills

Do you see yourself as part of our team?

The ideal candidate would be passionate about development, have an eye for detail and is eager to learn and become accustomed to new(er) technologies. Kindly send us an email on hr@bookingandco.com with an updated CV. Should you have an online portfolio, we’d love to see it. Starting salary for this job is to EUR25k + bonus (annual basis) depending on candidate's expertise.

Who are we?

Booking & Co is a software house specialising in online travel technology and web development. Our flagship product addaJet is an internet booking engine for the travel and tourism industry, whereas Abakus specialises in innovative and sophisticated web development projects.

Our offices are located just opposite the Pieta’ yacht marina – a central hub a walk away from all main amenities. As a company we not only value knowledge, but we also ensure that our team members are continuously given the opportunity to expand and improve their skill set. Throughout the years our development team not only took part in local seminars, but they also attended international conferences.


Booking & Co – Senior Backend Developer Vacancy

Booking & Co, home of addaJet and Abakus, are searching for Senior Backend Developers to join their team, with 3+ years of professional experience.

Key responsibilities:

  • Building solutions at enterprise level
  • Unit and performance testing and validation of to ensure solution integrity
  • Interacting with business and technical teams to ensure effective communication
  • Working in an agile environment

Technical and professional experience:

  • Very strong C#.NET
  • SQL Azure
  • Azure Platform & Services
  • Web API 2 Framework
  • Experience using LINQ, Entity Framework & WCF services will be considered an asset
  • 3 years + in similar role/function

General Competency Requirements:

  • Be a team player and a demonstrate a sense of ownership
  • Strives to add value to our product and service offering
  • Be proactive and focused on key initiative
  • Strong communication skills

Do you see yourself as part of our team?

The ideal candidate would be passionate about development, have an eye for detail and is eager to learn and become accustomed to new(er) technologies. Kindly send us an email on hr@bookingandco.com with an updated CV. Should you have an online portfolio, we’d love to see it. Starting salary for this job is to EUR30k + bonus (annual basis) depending on candidate's expertise.

Who are we?

Booking & Co is a software house specialising in online travel technology and web development. Our flagship product addaJet is an internet booking engine for the travel and tourism industry, whereas Abakus specialises in innovative and sophisticated web development projects.

Our offices are located just opposite the Pieta’ yacht marina – a central hub a walk away from all main amenities. As a company we not only value knowledge, but we also ensure that our team members are continuously given the opportunity to expand and improve their skill set. Throughout the years our development team not only took part in local seminars, but they also attended international conferences.


PTL Malta – Software Engineer Vacancy

PTL Malta is seeking a Software Engineer to join its dynamic team and support its diverse customer base.  

Based in Malta and reporting to the Head of Product Engineering and Architecture, the successful applicant will join the software development team which develops and maintains bespoke solutions and inhouse products.

The Software Engineer will mentor junior developers, provide strategic technical input and technical solution designs, develop and unit-test solutions that have solid technical architecture and software engineering rigour, and liaise with the customer account management, business development and services teams.

The Software Engineer proactively contributes and develops PTL’s current products according to technical roadmaps; contributes to implementing innovative technologies for greater efficiencies and improved quality; provides analysis, debugging and troubleshooting of third level support calls; and delivers optimised code with excellent performance attributes.

 

THE REQUIREMENTS

The ideal candidate will possess a degree in Computer Science or similar and be able to demonstrate proficiency in .NET, C#, ASP .NET, MVC, Javascript, CSS, Web APIs, SQL and Native Mobile Application development on iOS and/or Android with a minimum of two years’ experience. Candidates who have experience with cross-platform mobile application development frameworks such as Xamarin or UWP and use of the Microsoft Azure stack will be given preference. Any relevant certifications in the areas stipulated along with version control tools such as GIT will be considered an asset.

Candidates must possess excellent problem-solving skills and love technical challenges, be self-motivated and able to multi-task, and have experience in an Agile development environment.

Applicants are to send a detailed CV with a covering letter to Nathalie Gatt at recruitment@ptl.com.mt by 30th September 2017. Applications will be treated with the strictest confidence and acknowledged after closing date. Employer references may be requested at second interview phase.