GVZH Advocates – IT Support Officer Vacancy

GVZH Advocates is a modern and sophisticated legal practice composed of top-tier professionals, firmly rooted in decades of experience in the Maltese legal landscape. Built on the values of acumen, integrity and clarity, we are dedicated to providing the highest levels of customer satisfaction, making sure that legal solutions are not only soundly rooted and rigorously tested, but also meticulously implemented.

We are seeking to recruit Receptionist with responsibilities also including administrative support.

The position calls for a cordial, smart, highly motivated individual who is meticulous and organised, having excellent command of English and Italian languages and be capable of working on his / her own initiative with minimal supervision. Preference will be given to candidates with at least two years’ experience in a similar position.

 

As an IT Support Officer, your duties will include: configuration of Windows applications, troubleshooting and repair of hardware and software systems, backups, server maintenance and general desktop support.

•           The ideal person should have: Minimum of one-year experience in IT support

•           Basic understanding of WLAN technology and network systems

•           Knowledge of virtualisation and virtual infrastructure principles (VMware & Hyper-V)

•           Knowledge of IP addressing and TCP/IP Networking

•           Knowledge of Microsoft products including Active Directory, Windows Server, Windows OS, Exchange Servicer and Office Applications and office 365

•           Good command of written and spoken English

•           High attention to detail, accuracy and efficiency

•           Basic knowledge of hardware components and desktop equipment

 

Candidates with basic knowledge covering up to Cisco CCNA and/or Microsoft certifications will be given preference.

To apply:  Interested candidates should forward a letter of application, a detailed Curriculum Vitae (including references) and a recent passport photograph to recruitment@gvzh.com.mt . All applications will be treated in strictest confidence.

GVZH Advocates is an equal opportunities employer.

NetRefer – Technical Support Specialist Vacancy

Technical Support Specialist

Position Overview:

Responsible to provide excellent support to our clients on 2nd level technical queries within our product portfolio. The role also involves ensuring for full and concise details on the nature of the requests and that implemented solutions are recorded within the ticketing management system.

 

Essential Job Functions:

  • Providing 2nd line assistance to Product Support Specialists, other internal teams and if required external clients for systems-related issues
  • Identifying and documenting the causes of reported issues
  • Escalating issues as and where necessary
  • Adhering to prescribed company SLAs for issue resolution and communication;
  • Identifying and recommending process and/or product enhancements based on root cause analysis;
  • Attending to requests for additional system configurations or new clients’ onboardings;
  • Maintain and update client-specific configuration files.
  • Maintain and update internal knowledge base used by the team as well as 1st line support.

Providing accurate and timely work logs management.

Essential Requirements

  • Experience within an IT environment in a similar role. 
  • Passionate about excellent customer service
  • Good understanding of relational databases;
  • SQL statements writing and execution;
  • Basic software programming knowledge;
  • Understanding of IIS web server and basic configuration;
  • Good interpersonal skills, eye for detail and an ability to work in a team environment. 
  • Exposure to the following technologies: 
  • .NET languages C#, VB.NET 
  • SQL Server programmability – stored procedures, functions 
  • JavaScript 
  • HTML5, CSS.
  • Ability to work on own initiative with a minimum amount of supervision and to handle multiple tasks and project simultaneously.
  • Demonstrate strong analytical and problem-solving skills.

 

If you are an effective problem solver with fantastic customer service skills, we would like to hear from you.

 

Kindly send your CV to hr@netrefer.com by not later than 31st January 2019.

NetRefer – Senior Technical Support Specialist Vacancy

Senior Technical Support Specialist Position Overview:

You will be providing superior technical client services by monitoring customer requests and following up through ticketing system and when necessary through phone interactions. Also helping the Client Services Manager with providing technical growth to the Technical Support Team operationally and at an individual level, whilst also training when necessary.

 

Essential Job Functions:

  • Monitor and track client support requests to ensure accurate resolution, through JIRA ticketing system.
  • Assume the resolution ownership when issues are escalated. Including direct communication with clients, both written and through phone calls in a professional and timely manner.
  • Assist technical support specialists with complex issues by diagnosing problems and providing resolutions within the defined SLAs.
  • Prepare technical root cause analysis report when required, identifying, researching and providing inputs on unique or recurring issues.
  • Review and distribute pertinent cross-functional information.
  • Provide technical coaching and mentoring to improve the quality and accuracy of troubleshooting as well as driving down the operational costs.
  • Improve internal Support references by writing and maintaining documentation.

Leading the Technical Support Resources and assisting the Client Services Manager with the dayto-day operations with the aim of achieving the Support Team KPIs.

Essential Requirements:

  • Extensive knowledge of SQL statements writing and execution;
  • Thorough understanding of relational databases;
  • Working knowledge in software development;
  • Fluent in English language skills spoken & written
  • Excellent interpersonal communications skills
  • A flair for helping clients and improve the customer experience
  • Advanced organisational/priority-setting skills
  • Works under minimum Supervision

  

Desirable Requirements:

  • Technical writing skills
  • Business management qualification.

  

Education and Experience:

  • Intermediate experience in using the following technologies: 
  • .NET languages C#, VB.NET 
  • SQL Server programmability – stored procedures, functions 
  • JavaScript 
  • HTML5, CSS.

  

Previous experience in a senior role within a client support related function will be considered as an asset.

 

Kindly send your CV to hr@netrefer.com by not later than 31st January 2019.

Paperless Europe – Junior C# Developer Vacancy

Due to expansion and increasing demand for our software, we are currently looking for a Junior C# .NET ERP Developer who will join our team in the Maltese head office, and be part of the PaperLess success story.

PaperLess is one of the top players in the United Kingdom and Ireland, for both accountants and accounting departments who want to save time and reduce the costs of managing business documents throughout the organization.

What you’ll be doing:

The person we are hiring will be responsible for general integrations between PaperLess and ERP/Accounting systems, as well for providing support services to our clients and business partners. Development will be done in C# .NET, using an inhouse framework, which is built using tools like SQL, DLLs and Web APIs.

General qualifications

  • Applicants must be fluent in English, both verbally and in writing. Knowledge in other languages would be considered as an advantage.
  • Be able to work as part of a team, and also independently.
  • Have initiative and be creative.

Development qualifications

  • Have a general understanding of ERPs and accounting systems, or be familiar with the terminology.
  • Experience with C# .NET, including Web Services
  • Proficiency in MS SQL Server

The PaperLess team is passionate about what they do. So, if you are a good team player, curious and self-driven, you are definitely a good fit for the team!

All applications will be treated in strict confidence. We are an equal opportunities employer that adopts a system of meritocracy, through which staff are given every opportunity to develop their career on the basis of skills, performance and potential.

Interested applicants should send a CV to office@paperlesseurope.com

Greens Supermarket – IT Administrator Vacancy

To work on a Full Time Basis with Greens Supermarket who has 2 operating supermarkets one in Gozo (Dukes Shopping Complex) and another in Swieqi (Ex Forum Complex)

 

Reporting to the Head of IT, the successful candidate will be responsible to assist in the management, implementation, troubleshooting and maintenance of the company IT systems.

Training would be provided to the Selected candidate however experience would be considered an asset.

  • To Work in VMs Environment
  • To Work on AD/DNS/DHCP
  • To Have knowledge of Win 12/16 Servers
  • To Have Knowledge of NVRS, Recording, Installation & configuration of CCTV (DAHUA)
  • To Have knowledge of installing office applications for both office users and also supermarket operators
  • To be able to on reporting issued from various systems and clean certain data issues.
  • To monitor backups
  • To make cleaning schedules of various devices and software
  • To be able to work flexible hours when necessary and remotely should any issue arise
  • Applying operating system updates, patches and configuration changes
  • Install and configure new hardware and software.
  • Monitor and maintain networks to ensure security follows the industry best-practices regarding privacy, security, and regulatory compliance
  • Setup and maintain an emergency backup and restore systems

All CVs are to be sent directly to  anthony@greens.com.mt